Authorize Temporary Access for Check Point Support

When working with Check Point Support, it is sometimes efficient, pending on customer approval, to provide temporary access to your account for Check Point Support. This can allow Support Personnel to quickly detect misconfigurations or understand the exact context of the reported issue.

How to authorize temporary access for Check Point Support

Step 1: Browse to Support->Contact Us

Step 2: Select the relevant authorization/s under "Support Authorizations"

Check Point Support might ask for either temporary read-only access to your policy and configuration, or access to information driven from agents and gateways, or both.

Make sure to approve the expiration date as well for the time period requested by Check Point Support and approved by you

Step 3: Click Apply